Privacy

Last updated: 5 August 2026

What this policy covers

This policy applies to the website at solvern.com.au. It doesn't cover third-party sites we link to — for example, an external booking page — which have their own privacy policies.

Information we collect

You don't need to give us any personal information to browse this site. We collect data in two ways: standard website analytics (automatically), and the contact form (only if you choose to use it).

Standard analytics collects:

• Which pages you view and how you move between them.
• Approximate location (country or city), derived from your IP address.
• Device, browser, operating system and screen size.
• How you interact with a page — clicks, scrolling and mouse movement — captured as anonymised session recordings and heatmaps.

If you send the contact form, we collect the name, email address and message you enter, along with your IP address and browser/device information (sent automatically with any web request, and used to help filter spam). The submission is emailed to our inbox — sent through Amazon Web Services' email service (AWS SES) in its Sydney region — and a copy is kept as a record in our database (Google Firebase, also hosted in Sydney) so we have a history of enquiries. We keep that record for as long as reasonably necessary to respond to you and maintain a business record, or until you ask us to delete it. We don't add you to any marketing list.

If you email us or use a booking link instead, we receive whatever you choose to send, and use it only to respond to you.

Cookies

Our analytics tools set cookies and use similar browser storage to recognise return visits and measure usage. They aren't required for the site to work — you can block or delete them in your browser settings without losing any functionality.

The analytics tools we use

• Google Analytics 4 (Google LLC) — aggregate traffic and usage measurement. See Google's privacy policy. You can opt out across all sites with the Google Analytics opt-out browser add-on.
• Microsoft Clarity (Microsoft Corporation) — anonymised session replay and heatmaps that show where the site is confusing or slow. Clarity masks text you type into fields by default. See the Microsoft privacy statement.

Both process this data on our behalf, and we use it only to improve the site — never to identify you personally.

Hosting

The site is hosted on Google Firebase Hosting, which keeps standard server logs (including IP addresses) for security and reliability. The contact form is also handled by Firebase (a Google Cloud service) — the function that processes your submission and the database where it's recorded both run in Google's Sydney region.

Where your data goes

Contact-form submissions are processed and stored in Australia: the form is handled by a function running in Google's Sydney region, the record is kept in a database in the same region, and the email is sent through AWS SES, also in Sydney. Our analytics providers, Google and Microsoft, are global companies and may process and store data on servers outside Australia, including in the United States. By using this site you consent to that transfer. We do not sell, rent or trade your data to anyone.

Your choices

• Block or delete cookies in your browser.
• Turn on "Do Not Track" or Global Privacy Control if your browser supports it.
• Install the Google Analytics opt-out add-on linked above.
• Use your browser's private or incognito mode.

Your rights

If we hold any personal information about you — for example, from an email you sent us — you can ask to access or correct it, or ask us to delete it. Email info@solvern.com.au and we'll action reasonable requests. If you're not satisfied with how we handle a request, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We'll update this page if our data practices change, and revise the "last updated" date above.

Contact

Questions about privacy? Email info@solvern.com.au.